Frequently asked questions

Ideally before placing a first order with a new supplier, when moving significant volume to an existing supplier, or when quality or delivery problems suggest something has changed at the factory.

Both are possible. Announced audits make it easier to review documentation and meet management; unannounced or semi-announced audits give a more candid view of day-to-day conditions. We will recommend the right approach for your objective.

We audit against applicable local labour law, internationally recognised labour principles and your company’s code of conduct. Tell us which framework your customers require and we will scope the audit around it.

Yes. Interviews are conducted privately, away from management, and the findings are reported anonymously to protect workers.

No. Certification is issued by accredited certification bodies. Our QMS audits are independent second- and third-party assessments that evaluate how well a system works and help suppliers prepare for certification.

Yes. A certificate shows a system exists; our audit shows how well it is applied to your specific products and orders.

It is the system that tracks FSC-certified material through each stage of processing and trading, so that a product sold with an FSC claim can be traced back to a certified source.

Manufacturers, traders and exporters of wood, paper, packaging and furniture who want to make FSC claims, and buyers who need to verify those claims from their suppliers.

Yes. We carry out a mock audit against the buyer’s requirements, show you where the gaps are and help you close them before the real audit.

Depending on the finding, we verify closure through a desktop review of documents and photographs or through an on-site follow-up visit.

Yes. Most training is delivered on-site so that examples can be drawn from your own workplace. Remote sessions are also available.

Owners and managers of small and medium-sized businesses — particularly manufacturers and exporters — who want a clear plan for growth and to be ready for international buyers.